Terms of service
Last updated: October 16, 2026
Welcome to CTL Dry Fruits. These Terms of Service govern your access to and use of our website and the products and services we offer. By visiting our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.
1. About CTL Dry Fruits
CTL Dry Fruits is an online store inspired by the natural goodness of Chitral, Pakistan. We aim to offer quality walnuts and provide customers with a convenient and reliable online shopping experience.
Throughout these terms, “we,” “us,” and “our” refer to CTL Dry Fruits. “You” and “your” refer to anyone visiting our website or purchasing our products.
2. Eligibility and Website Use
By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you.
You agree not to use our website for unlawful purposes, attempt to interfere with its operation, or submit false or misleading information.
3. Product Information
We make reasonable efforts to describe our products accurately and display clear product images and information.
As walnuts are natural agricultural products, their size, shape, colour, texture, and appearance may vary from batch to batch. We aim to provide products that match their descriptions, but natural variations may occur.
Product availability may change without notice.
4. Prices and Payments
All product prices and applicable delivery charges will be displayed on the website or communicated to you before your order is confirmed.
We reserve the right to correct pricing errors, update prices, and change product offers where appropriate. Any change will not override rights that apply to an order already accepted under applicable law.
Available payment methods, including Cash on Delivery (COD), will be shown during checkout or communicated before order confirmation.
5. Orders and Confirmation
When you place an order, please provide accurate contact information and a complete delivery address.
We may contact you to confirm your order or verify delivery details. An order may be cancelled or declined if a product is unavailable, essential information is incorrect, a pricing error occurs, or there is a reasonable concern about fraudulent activity.
If we cannot fulfil an order after payment has been made, we will arrange an appropriate resolution, including a refund where applicable.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated time communicated to customers. Delivery times may vary depending on the delivery location, courier service, weather, and other circumstances beyond our control.
Customers are responsible for providing a correct and complete delivery address and reachable contact number. Additional delivery attempts or charges may apply according to the courier's policies.
Please refer to our Shipping Policy for further information.
7. Returns, Refunds, and Damaged Products
If your order arrives damaged, incorrect, or has a verified quality issue, please contact us within the reporting period specified in our Return and Refund Policy.
Return eligibility, refunds, and replacements are handled according to that policy and applicable law.
Please review our Return and Refund Policy before placing an order.
8. Product Use and Storage
Walnuts are a food product and should be stored appropriately in a cool, dry place, away from excessive heat and moisture. Follow any additional storage instructions provided with the product.
Customers are responsible for checking the product and any relevant food-allergy information before consumption.
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, graphics, product photographs, and design elements, belongs to CTL Dry Fruits or is used with permission.
You may not copy, reproduce, distribute, or use our content for commercial purposes without prior permission, except where permitted by law.
10. Third-Party Services and Links
Our website may use third-party services, including Shopify, payment providers, and courier services. Links to third-party websites may also be provided for convenience.
We are not responsible for the independent content or policies of third-party websites and services. Your use of those services may be subject to their own terms and policies.
11. Limitation of Liability
To the extent permitted by applicable law, CTL Dry Fruits will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used, and shared when you visit our website or place an order.
13. Changes to These Terms
We may update these Terms of Service when our business practices, website, or legal requirements change. The latest version will be published on this page with the updated date.
14. Governing Law
These terms are subject to the applicable laws of Pakistan, to the extent permitted by law. Any disputes will be handled by the appropriate competent authority or court, as applicable.
15. Contact Us
If you have questions about these Terms of Service, an order, or our products, please contact us through our Contact Us page.
CTL Dry Fruits
Email: drychitral@gmail.com
Location: Pakistan
CTL Dry Fruits — From Chitral to Your Home.