Privacy policy

Last updated: October 16, 2026

At CTL Dry Fruits, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

Our goal is to provide you with a safe, reliable, and convenient shopping experience while bringing the natural goodness of Chitral to your home.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, phone number, email address, billing address, and delivery address.

  • Order Information: Products purchased, order details, payment method, and transaction status.

  • Device Information: Your browser type, IP address, device details, and website activity.

  • Communication Information: Information you provide when contacting us with questions, feedback, or customer service requests.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Arrange packaging, shipping, and delivery.

  • Contact you regarding your order or delivery.

  • Respond to your questions and customer service requests.

  • Improve our website, products, and shopping experience.

  • Help prevent fraudulent transactions and protect our business.

  • Support marketing and advertising activities where applicable and permitted.

3. Cash on Delivery and Payments

If you choose Cash on Delivery (COD), we may use your name, phone number, and delivery address to confirm and deliver your order.

Any online payments, if offered, may be processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, and improve your shopping experience.

If enabled, advertising and analytics tools, such as Meta Pixel or similar services, may collect information about your interactions with our website to help measure advertising performance and deliver relevant advertisements.

You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. How We Share Your Information

We do not sell your personal information to others for money. We may share relevant information with trusted service providers when necessary to operate our store, including:

  • Shopify: To host and operate our online store.

  • Courier and Delivery Services: To deliver your orders.

  • Payment Providers: To process payments where applicable.

  • Analytics and Advertising Providers: To understand website activity and measure advertising performance, where these tools are enabled.

  • Legal Authorities: When required by applicable law or a valid legal request.

These providers may process information according to their own privacy policies and applicable requirements.

6. Data Security and Retention

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure.

We retain information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records, comply with legal obligations, and resolve disputes.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

You may also opt out of promotional emails by using the unsubscribe option included in those emails. We may still contact you about important order updates or customer service matters.

To make a privacy-related request, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before sharing your information with them.

9. Children's Privacy

Our website is not intended to collect personal information directly from children without appropriate authorization. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services, or legal requirements. Any updated version will be published on this page with a revised update date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

CTL Dry Fruits
Email: drychitral@gmail.com
Location: Pakistan

CTL Dry Fruits — From Chitral to Your Home.