Refund policy

At CTL Dry Fruits, we take pride in bringing the natural goodness of Chitral to your home. We carefully prepare and pack our walnut orders to help ensure they reach you in good condition. Your satisfaction matters to us, and we are here to help if something goes wrong with your order.

1. Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or has a serious quality issue, please contact us within 48 hours of delivery.

To help us review your concern, please provide:

  • Your order number or the phone number used to place the order.

  • Clear photos or a short video showing the issue and the packaging.

  • A brief description of the problem.

After reviewing the details, we will contact you about the appropriate solution.

2. Return Eligibility

Because walnuts are a food product, we can only consider returns when there is a genuine issue with the product or order. For food safety and hygiene reasons, opened or used products generally cannot be returned unless they have arrived damaged, defective, incorrect, or have another verified quality issue.

Please contact us before sending any item back. Unapproved returns may not be accepted.

3. Refunds and Replacements

If your claim is approved, CTL Dry Fruits may offer a replacement or refund, depending on the circumstances and product availability.

Approved refunds will be processed through a mutually agreed method. The time it takes for the money to reach you may depend on the payment provider or bank.

4. Non-Returnable Situations

We may be unable to accept a return or issue a refund for:

  • A change of mind after receiving the order.

  • Products that have been improperly stored or handled after delivery.

  • Claims reported after the stated reporting period, unless applicable law requires otherwise.

  • Issues that cannot be verified after a reasonable review.

These conditions do not limit any rights you may have under applicable law.

5. Cash on Delivery (COD) Orders

For Cash on Delivery orders, please contact us if you receive a damaged, incorrect, or seriously defective product. We will review the issue and explain the available resolution. A refund for a COD order may require additional details to arrange payment.

6. How to Contact Us

For return or refund requests, please contact CTL Dry Fruits using the contact details listed on our Contact Us page.

Please include your order number and details of the issue so we can assist you more efficiently.

CTL Dry Fruits — From Chitral to Your Home.

We appreciate your trust and will do our best to handle every genuine concern fairly and respectfully.