Shipping policy
Last updated: October 16, 2026
At CTL Dry Fruits, we are proud to bring the natural goodness of Chitral to homes across Pakistan. We aim to make every order simple, convenient, and reliable, from placing your order to receiving your walnuts at your doorstep.
1. Delivery Locations
We aim to deliver our products to customers across Pakistan, subject to courier service availability in the delivery area.
If delivery is unavailable at your address, we will contact you to discuss the available options.
2. Order Processing
Orders are processed after the required details have been received and, where necessary, the order has been confirmed.
Processing and dispatch times may vary depending on order volume, product availability, holidays, and other operational circumstances.
If there is a significant delay with your order, we will make reasonable efforts to inform you.
3. Delivery Time
Delivery times depend on your location, courier service, weather conditions, road access, and other factors.
An estimated delivery time, where available, will be communicated during checkout or when your order is confirmed. Delivery estimates are not guaranteed and may change due to circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated to you before your order is confirmed.
Shipping charges may vary depending on the delivery location, order size, weight, and courier service.
Any applicable delivery charges will be communicated clearly before the order is finalised.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations and orders.
If you select COD, please ensure that your phone number and delivery address are correct and that someone is available to receive the parcel and pay the amount due.
Our team or courier may contact you to confirm delivery details.
6. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, including their city, area, phone number, and any helpful location details.
Incorrect or incomplete information may cause delays, failed delivery attempts, or additional charges where applicable.
Please contact us as soon as possible if you notice an error in your delivery information.
7. Delayed or Unsuccessful Deliveries
Although we work to dispatch orders promptly, delays may occur due to weather, road conditions, courier operations, public holidays, or other unexpected circumstances.
If a delivery attempt is unsuccessful, the courier may follow its own re-delivery or return procedures. Additional charges may apply where communicated and applicable.
If your parcel is significantly delayed or returned to us, please contact our team for assistance.
8. Damaged or Incorrect Orders
Please inspect your order after delivery. If your parcel arrives damaged, contains the wrong product, or has a serious quality issue, contact us within 48 hours of delivery and provide your order details along with clear photos or a video showing the issue.
We will review your concern and guide you through the available resolution.
For further details, please read our Return and Refund Policy.
9. Contact Us
If you have any questions about shipping, delivery charges, or the status of your order, please contact us through our Contact Us page.
CTL Dry Fruits
Email: drychitral@gmail.com
Location: Pakistan
CTL Dry Fruits — From Chitral to Your Home.